Frequently Asked Questions
Will my employees like Elixserve?
They'll love it! In fact employees like us so much that they're even recommending us to their managers. Employees love the ability to login whenever they want and check schedules, pick-up open shifts, make shift trades, book vacation time and more.
Who should use Elixserve?
Elixserve is the perfect workforce management system for any business that needs to manage the agile demands of the venue and its employees.
Who can use Elixserve?
Our system is perfect for restaurants, retail stores, hotels, event services, universities who interested in saving time and money. We are perfect for business' large, small, complex or simple.
How easy is it to use?
It's easier than you could possibly imagine as we provide you with all the tools, information and support for an effortless transition.
What if some of my employees don't have internet or computer access?
Don't worry if some of your employees don't have internet or computer access. All schedules can easily be printed out and posted for employees to see. In addition, users have the ability to access their schedule through their phones browser. Also, employees without access to these features can still view their profile using any shared computer.
Do I need to install or download anything?
No. Elixserve is a web based software, which means that all you need is a web browser and an internet connection! We support all modern browsers including Google Chrome, Mozilla Firefox, Apple's Safari, and Internet Explorer 8+. Our site can be accessed on any pc, mac, smartphone or tablet.
Can I change plans at any time?
Yes. You can upgrade or downgrade whenever you want.
How are payments made?
Once you activate your account with a credit card after your 30-day free trial has expired we will automatically bill you every month. Payments are made a month in advance, so your first payment after the 30 day trial will cover services for the next 30 days. You can cancel your account at any time. There are no long-term contracts and no cancellation fees. A credit card is not required for the free trial. Credit card information is only collected when you are going to be charged and have opted-in to the paid plan.
Is my data secure?
We work around the clock to make sure that your data is safe and always accessible. Hourly backups, SSL support and advanced password hashing techniques are just a few steps we have taken to ensure the safety of you and your employees data.